Our customers' satisfaction is our number one priority.
We offer Free Returns for store credit on unused products. If you wish to receive a refund to your original payment method instead of store credit, you will be responsible for return shipping costs. Return claims must be filed within 14 days from the date it was marked delivered, and shipped back to us within 5 business days after the return label was emailed. You can start a return here. We can not accept returns on used products or sale items.
We issue a refund to the original payment method or store credit. A refund or store credit is issued after the items have been sent back to us and inspected. After your refund has been issued, it may take 3-5 business days to appear on your debit card and up to 10 additional business days for the refund to post on your credit card statement.
We do not accept exchanges.
If you choose store credit the system will create a return label, free of charge. If you wish to receive a refund to your original payment method instead of store credit, you will be responsible for return shipping costs. If the item(s) is not returned in its original condition, the buyer is responsible for any loss in value. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged claims must be filed within 15 days from the date it was marked delivered. You can open a claim here
With the order confirmation, orders ship within two - three business days.
During Seasonal Releases and Sales add an extra two days to the processing times.
Upon shipping, you will receive a confirmation email with the tracking number. Shipping is done through the USPS unless otherwise noted.
Burn your candle until the wax riches the edge of the jar. This can take up to 2-3 hours. Trim the wick before each burn, and do not burn the candle for less than two hours at a time. Extinguishing the candle too early may lead to tunneling.
If your candle stays lit, trim the wick and give it a good long burn until all the wax is melted to the edge of the jar, and you've effectively "reset" the memory of the wax. If your candle doesn't stay lit because it is "drowning" in a wax pool, trim the wick and try removing some of the excess wax from around the jar to make it all even.
If the wick won't stay lit
If the wick doesn't stay lit or light up is probably because the wick needs to be trimmed and clean of charred material. Trim the wick, and give the candle a good long burn until the wax is melted to the edge of the jar.