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Sometimes packages are scanned under the wrong setting as the mail carrier is loading the truck for the day's delivery which triggers the delivered email you received. Typically the package shows up in the mailbox within 24-48 hours, but if you still haven’t received it, please open a claim here

I need to return an item(s)

If you are not satisfied with your Natural Sloth products or gift, please review our return, refund, and exchange policies below. 

Returns

To start a return, log in to your account and select the order you’d like to return.

We offer free returns for store credit on unused products within 30 days of delivery.

• Items must be unopened, unused, and in original condition.
• Products with broken seals, used items, or purchases made during holiday sales are not eligible.
• You can start a return [here].

Refunds

Our standard policy is to issue store credit that never expires.
If you prefer a refund to your original payment method, a $10 return shipping fee will be deducted from your refund total.

• Refunds are issued after we receive and inspect your return.
• Once processed, refunds typically appear in 3–5 business days on debit cards and up to 10 additional business days on credit cards.

Exchanges

We do not offer direct exchanges. If you’d like a different product, simply return your original item for store credit and place a new order.

Orders are processed and shipped within 2–3 business days after your order confirmation.

From November through December, as well as during seasonal releases and sales events, please allow an additional 2 business days for processing.

Once your order has shipped, you’ll receive a confirmation email with tracking information. All shipments are sent via USPS, unless otherwise noted.

Please note: Shipping times are not guaranteed. Once USPS takes possession of your package, we are not responsible for carrier delays.

Please complete this form before receiving your tracking number. 

Currently we only ship within the U.S., but we hope to ship internationally in the near future. 

Absolutely not. Our products are free from preservatives, synthetic fragrances, phthalates, and parabens — made only with pure, natural ingredients you can trust.

No, our candles and wax melts hold up beautifully in the summer. That’s because we use ahigh percentage of beeswaxwith just a touch of coconut oil, creating a stable blend that won’t melt in transit.

Our candles are designed with animal safety in mind. They’re made with pure essential oils blended into beeswax and coconut oil, resulting in very low exposure when used briefly in well-ventilated spaces. As with any essential oil product, caution is advised if there is direct contact, such as ingestion or application to your pet’s skin or fur. If you have specific concerns, we recommend consulting your veterinarian.

Never.

Many of our products are crafted with organic and wild-harvested ingredients. We take great care in sourcing every ingredient to ensure the highest quality and purity for our customers.

Wooden Wick burns wider and slower than a standard wick. They are eco-friendly, and the wood is sourced from Forest Stewardship Council certified mills and manufactured in the USA. They flicker and crackle while they burn, so wooden wicks help create a feeling of a mini campfire right in your home. The wick will give off a scent of its own. It’s a light, wood-burning scent. We also love the shape of this flame compared to the standard wick, and for every $100 spent, our supplier plant a tree with Trees for the Future, an organization working to end hunger and poverty. 

Our essential oils are a blend of organic, and wildcrafted varieties, free from any fillers or artificial additives. We've chosen to exclusively use pure essential oils for scenting our products because they are natural, hight concentrated extracts obtained through methods like steam distillation or cold pressing, derived from various plant parts such as seeds, flowers, leaves, stems, and roots. These oils have aromatic scents that can ease stress and elevate mood, all without the use of synthetic chemicals.

Beeswax candles are among the oldest in history and are prized for being100% natural and bee-made. They burnlonger and cleanerthan other waxes, producing little to no soot, and releasenegative ionsthat can help freshen the air. With their light, natural honey aroma, beeswax candles create a warm, inviting atmosphere, all without toxins or artificial additives.

First Burn 

Allow your candle to burn long enough for the melted wax pool to reach the edges of the container during the first use — this may take up to3 hours. This step helps prevent tunneling and ensures an even burn throughout the life of the candle.

Tunneling

If your candle starts to tunnel, the best fix is to give it a good, long burn until the wax melts all the way to the edges of the jar. This resets the candle’s “memory” and allows it to burn evenly going forward.

If the wick won't stay lit

If your wick won’t light or stay lit, it usually means it needs to be trimmed and cleared of charred material. You can gently pinch off the burned tip with a napkin and your fingers, or use a wick trimmer for a clean cut. Trim the wick to about ¼ inch, then allow the candle to burn long enough for the wax to melt evenly to the edges of the jar. The wick may look short after trimming, but don’t worry, iit will still light and burn properly.

Each product is handcrafted in Texas.

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email. 

You can access your candle club portal through your store account login. 

Once in click on Manage Subscriptions. Click on Manage this Subscription, Under the scent click on the dropped down box and make your selection. Click Save Changes

You can access your candle club portal through your store account login. 

Once in click on Skip, and Yes, skip this order. 

To Reschedule click on Reschedule button and Choose a specific date and click save.

Login to the customer portal. 

• To update payment information:

On the right hand side you will see our menu. Click on address & payment details.  Click on Manage payment methods.

• To update your email, name and phone number:

On the right hand side you will see our menu. Click on address & payment details.  Under your info click on  Edit your details and Save changes. 

• To update your address:

On the right hand side you will see our menu. Click on address & payment details.  Click onManage addresses. Click on Edit or add a new address and Save changes

If you used PayPal as your payment gateway, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

You can access your candle club portal through your store account login. 

Once logged in scroll down and click on Browse all products. Once you find your product click on Add and Add to order. Return to the main subscription page and you will see your selection under the the subscription. You will get charged only once for the shipping. To remove a product click on Manage this product scroll down and click on Remove product

You can access your candle club portal through your store account login. 

Once in click on Manage Subscriptions. Scroll down and click on Cancel Subscription

You can access your candle club portal through your store account login. 

Once in you will see your subscription on the left hand side. Click on Reactive. To change the scent click on Manage Subscriptions. Click on Manage this Subscription, Under the scent click on the dropped down box and make your selection. Click Save Changes

Learn more about our Affiliate Program here.

Please complete this form and we’ll get back to you as quickly as possible!